Reception Live - 8 hour course
Use code HS2017 to receive a saving of 10% off the total fee, this can be used in conjunction with any other codes you may be using!
Horton Consulting’s unique LIVE courses give you the skills you need through a series of staged role-plays- delivered by Laura Horton and Michael Bentley.
Delegates will be expected to sit back, listen and take notes.
RECEPTION LIVE is a communication based workshop (with staged live role plays) from Laura and Michael, who demonstrate exactly how the words we use and the way we portray ourselves can either win a patient over or send them somewhere else!
Laura and Michael have years of experience communicating with patients, and will show you the good, the bad and the ugly sides of communication on the front desk.
You will leave armed with verbal skills to ensure your communication can be the best it can be, guaranteeing that your patients become raving fans.
And many more situations that are relevant to the front desk – we even have dealing with smelly patients on our list!
| COURSE | Reception Live | |
|---|---|---|
| Speaker | Laura Horton, Michael Bentley | |
| Time | 09:00am - 17:00pm each day | |
| CPD Hours | 8 hour course | |
| Cost | £250.00 exc VAT Per Delegate | |
Looking for training on digital equipment?
Consult with your digital imaging expert first before you start . Henry Schein Dental now provide training sessions allowing your team to explore more advanced features of your software/hardware. Get the information you need to ensure a successful digital integration.
Laura Horton
Laura has been successfully working with dentists and their teams since 2005 and through her own company since 2008. She has a 'sleeves rolled up' attitude and thrives in her unique hands on style of delivery.
Michael Bentley
Michael has a business diploma in Distribution Management and has over 15 years' experience as a Practice Manager. He also has over 7 years' experience working as a Treatment Co-ordinator and is a qualified and GDC registered DCP.
